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Prescriptions and Remedies for a Retail Revival

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Loyalty fatigue and the danger it poses to retailers

Chris Kronenthal, president and CTO at FreedomPay, explains how and why loyalty fatigue among customers is real and retailers need to work to address it to ensure they maintain and boost the relationship they have with existing customers.Read More

Andrew Clarke Named President and CEO of Francesca’s Holdings

Francesca’s Holdings Corp. last week announced the appointment of Andrew Clarke as president, chief executive officer and member of the board, effective March 9. Clarke replaces Michael Prendergast, who has served as interim CEO for the past year....

How Industry West Boosts D-to-C Sales With Online Personalization

In episode 234 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ian Leslie, chief marketing officer at Industry West, a modern B-to-B and D-to-C furniture retailer. Listen in as Leslie shares the history of the brand, including its long-standing success in...

Walmart Challenges Amazon On Sustainability

As demand for retail sustainability grows and as companies are held accountable for more sustainable products & practices, Amazon has found itself in the crosshairs. Walmart’s strategy of listening and leveraging the voice of the customer and aligning the...

Retail’s Fraud Problem Is A Fear Problem

The history of retail is also the history of evolving patterns of fraud. Human nature being what it is, there are always individuals who try to cheat the system and get something for nothing. In recent years, retail fraud attempts have grown most dramatically in...